FAQ – Spedal-Store

FAQs

Pre-sales Issues

1. How long after placing an order will it be shipped?

In general, orders will be confirmed within one working day and shipped within two working days (orders placed during holidays will be shipped after the holiday).

2. How long will it take for the goods to arrive after they are shipped?

In general, it will take 8-15 working days for the goods to arrive. (The arrival time may be affected by factors such as distance, weather, and customs.)

3. How can I track the package?

You can view the tracking information by entering the tracking number on this website: https://track.4px.com/#/

4. Can I get a refund if I am not satisfied with the goods received?

If you are not satisfied with the goods and only because of subjective reasons, you needs to bear the freight cost to return the goods before a refund can be issued.

After-sales Issues

1.Friendly Reminder

1. If you encounter any after-sales issues, please contact customer service for assistance. Remember to provide the order information and describe the problem as clearly as possible, attaching relevant pictures and videos to enable customer service to provide more efficient and thoughtful service.

(For after-sales issues with products purchased in this store, you can also contact service@spedaltech.com(Customer service cannot send files); for products not purchased in this store but experiencing after-sales problems, please contact support@spedaltechcom.)

2. How can I upgrade the firmware of a product purchased from this store?

Please visit our official website to find the relevant product download files for upgrading:
https://spedal.cc/html/en/support/download/navicam.html

3. How do I customize the startup logo?

Please send the logo image you want to customize, along with your order number, order screenshot, and device model to support@spedaltech.com.

About CL876

1. Tire Pressure Sensor Issues

a. How do I bind it?

Please refer to this video: https://www.youtube.com/watch?v=4BdO9PyeKuY.

b. It does not display tire pressure or shows inaccurate readings continuously?

Please check if the tire pressure sensor's battery has power; if it is depleted due to long-distance transportation, you can contact customer service for a free CR1632H button battery (one per order).

2. How do I upgrade firmware?

Please download and follow the instructions: https://spedal.cc/html/en/download-sp/CL876.html.

Refer to this video: https://www.youtube.com/watch?v=XFhpgy5zUTo.

3. The button on top of the device doesn't work?

This button is a preset light-sensitive button used for functions other than turning on/off the device so it is not a device malfunction.

4. Will recording start when connected to power?

Yes, once powered on, the device will automatically start recording videos which will be overwritten when TF card memory becomes full. If you need to save all the videos, please pay attention to the memory of the TF card in time to avoid data loss.